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Booking Terms and Conditions

Term and Conditions (Policies)

Thank you for visiting gostayasia’s website-http://www.gostayasia.com.

gostayasia is the proprietor and manager this website. Therefore, using and/or by reach any pages of this website is subject to the following terms and conditions of services which you should read carefully-before accessing. When you have made the hotel reservation or other services that appear on this website throughout online reservation, mobiles devices, email or telephones system. Thereof, you agreed the legally bound specify in these terms and conditions (including the privacy statement).

Please note that if you do not accept these terms and conditions of services, please avoid to access this website.



Reservation Guarantee

Once you have made the hotel reservation with gostayasia and gostayasia have been issued a voucher to you, when you arrive to check-in at your Hotel, Apartment, Service Apartment that was specified in a hotel voucher are not room available and cannot allow you to accommodate in other similar room types or higher.

Please immediately contact our Customer Service at telephone number (s) listed on your hotel voucher, we will arrange a room at other Hotel, Apartment, Service Apartment in close area that you had booked and is in the comparable level. Should you not accept the alternative room that we provide to you, we are glad to refund total amount to you.



Cancellation and no-show policies

One you had made the hotel reservation with gostayasia, it's meant you accepted and agreed to the relevant cancellation policies and/or failure to check-in (No-show) as date, time that was specified in the hotel voucher.
Usually the cancellation policies will be appearing on our website at the hotel information pages which your will have experience during the reservation procedure but in some cause. Such as, displayed rates was the special offers cannot do cancel your reservation.  Therefore, you should carefully read cancellation and no-show policies prior making a reservation.

Please note that gostayasia does not charge the processing fee for cancellation and no-show, unless, set out below.

1) Any cancellation you must notify to gostayasia in advance as date, time that was specified in the hotel voucher and/or the confirmation email only. If gostayasia received after cancellation due date, you must pay cancellation fee to hotel according to hotel policies.

2) If you are not check-in at your hotel as date, time that was specified in the hotel voucher and/or the confirmation email it will be treated as a late cancellation which you must pay cancellation fee to hotel according to hotel policies.

Cancellation and no-show policies maybe vary according to travelling season of those areas.  Therefore, we are recommending you that please carefully read the cancellation and no-show policies prior to make any reservation.



Amendment policies

Any amendment irrespective of full or partial or during you stay at the hotel, you must be made through gostayasia only. Not directly with the hotel in order to amendment policy’s each hotel maybe differ as travelling season and if there are any penalty fees, you must be paid those penalty to hotel as well. However, it will be depending to hotel policy.



Refund policies

In cause, you had cancelled your hotel reservation, revision check-in date or early check-out, we are pleased to do refund your rest money or total amount to your bank account. However,  if the hotel that you had made the reservation and/or during you stay at the hotel charges  any fees. We will be deducted those expenses from the total amount of refunded and the rest will be refunded to your bank account which can be explaining in two cases as the following detail.

1) In case, you had paid by credit card, after received your notify, we will immediately refund through the same credit card, which you will be received your money within 15-30 working days. However, its must depend on the bank processing as well.

2) In case, you had paid by money transfer to our bank account, after received your notify, we will immediately refund though your bank account. (Please provide your bank details upon request)

Please note that The refund both of cases will have Bank processing fees and you must be paid for those fees which this expense will be deducted during we make money transfer to your account.



Disclaimer

gostayasia makes utmost effort to the contents that displayed on this site is accurate and being real as the date of issue. However, gostayasia expressly disclaim of any contents and standards of services’s hotels listed on this website. Moreover, gostayasia expressly disclaim any representation, guarantee or any responsibility for the adequacy of the hotels listed on our website.



About gostayasia

gostayasia is an online provider in hotel reservations together with offering discounted hotels rate in Asia and Worldwide, which we are operating as wholesaler between clients and the hotels.  We are realized that the hotel reservation over the internet maybe new. Therefore, we have established “safe Payment Guaranteed” and to prevent your personal information (Privacy Policy) in order to our clients having the best experiences and confident while using our services.

gostayasia was founded in 2010, operating under Tourism Authority of Thailand, TAT licence No. 34/00568 and also be a member’s the recognized authority on Asia Pacific travel and tourism.
(PATA-Thailand Chapter) - Pacific Asia Travel Association Thailand Chapter / Member No. #



Government Law

Law In case of construing pursuant to any terms and conditions contained in this web site, the laws of Thailand shall be the governing law for such construing.

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